Fewer no-shows in your studio
An empty slot costs you time and revenue – and usually the client simply forgot or could not cancel quickly enough. Mapresto reminds automatically, makes rescheduling easy and helps you set clear rules.
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How Mapresto prevents empty slots
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At booking
Instant confirmation
Right after booking your client receives a confirmation with date, time and treatment – whether she booked online or you entered the appointment.
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Before the appointment
Automatic reminder
Mapresto reminds your client automatically by e-mail, from Single Studio Plus also by WhatsApp or SMS. You don't have to think of anything.
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When something comes up
Reschedule instead of staying away
In the client area your client moves or cancels the appointment herself. The freed slot is immediately available for online booking again.
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If she still doesn't come
Mark as no-show
You mark the appointment as a no-show in the calendar. The client automatically receives a friendly message asking her to cancel in time next time.
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At month end
No-shows in your figures
In the statistics you see how many appointments were missed – with a team also per employee.
Automatic reminders – by e-mail, WhatsApp or SMS
Most no-shows are forgotten appointments. A reminder at the right time is often enough. Mapresto sends it automatically for every appointment, including those you enter yourself.
- Booking confirmation right after booking
- E-mail reminder in every plan
- WhatsApp or SMS reminder from Single Studio Plus
- Texts in German, French, Italian and English
Easy to reschedule instead of simply not coming
If cancelling means an awkward phone call, many clients don't cancel at all. In the client area your client moves or cancels her appointment herself – also in the evening and at weekends.
- Move or cancel in the client area
- Freed time bookable again immediately
- From Single Studio Plus: WhatsApp Concierge answers appointment questions when a client replies on WhatsApp
- Moving via WhatsApp only after she confirms
Cancellation period and no-show fee in your terms
Clear rules work when clients know them. You decide until when a cancellation is free and what applies to no-shows. The Concierge helps you turn this into draft terms for your studio.
- Set the free cancellation period in hours
- No-show fee: none or a percentage
- Draft terms with the Concierge, checked by you
- Terms visible during online booking
Clients who keep missing appointments
In the client record you see who has missed an appointment before. Clients who repeatedly don't show up can be marked as spam: they stay in your records but can no longer book online.
- Missed appointments in the client record
- Marking as spam blocks online booking
- For packages: you decide between forfeit and goodwill
- The decision is logged in the package history
Less typing, more time for your clients
Mapresto sends confirmations and reminders automatically by e-mail, from Single Studio Plus also to the phone – by WhatsApp first, otherwise by SMS. If a client replies on WhatsApp, the WhatsApp Concierge takes over once you switch it on in your account: it answers questions about her next appointment and only moves it after she confirms. And in the studio the Concierge is your assistant: you ask in your own words, it prepares, you decide.
- Automatic confirmations and reminders by e-mail – in every plan
- Reminders to the phone from Single Studio Plus: WhatsApp first, otherwise SMS
- WhatsApp Concierge from Single Studio Plus, switched on in your account: when a client replies on WhatsApp, it answers questions about her next appointment and only moves it after she confirms
- Cancellations, product questions and other requests are passed to your studio – you get a push notification
- Concierge in the studio: ask about appointments, clients and figures in your own words
- Document treatments by voice – the Concierge records a structured note
- Transparent costs via Concierge and message points; if needed you subscribe to an additional package
What a studio in Switzerland needs
Servers in Switzerland
Studio and client data are kept on servers in Switzerland and can be exported at any time.
TWINT and Swiss QR bill
Payments with TWINT and card via Stripe, invoices with Swiss QR code.
from Single Studio PlusVAT and cash rounding
Gross or net prices, tax periods, VAT report and Swiss cash rounding.
from Single Studio PlusFour languages
Mapresto is available in German, French, Italian and English.
You already have clients and appointments?
Then you don't start from zero. Mapresto takes over what you already have:
- Contacts from your phone or from Google
- Clients from a CSV or Excel file
- Services, categories and existing appointments
- The Concierge helps you check and match the data
Frequently asked questions
How do I reduce no-shows in my studio?
What helps most is an automatic reminder before the appointment, an easy way to reschedule and clear cancellation rules. Mapresto covers all three: reminders by e-mail, from Single Studio Plus also by WhatsApp or SMS, a client area for rescheduling and terms with a cancellation period.
When is the appointment reminder sent?
Mapresto sends the reminder automatically before the appointment, by e-mail in every plan and additionally by WhatsApp or SMS from Single Studio Plus. Appointments you enter yourself in the calendar are reminded too.
Do WhatsApp and SMS reminders cost extra?
WhatsApp and SMS messages are included from Single Studio Plus (CHF 34.90 per month) and are charged as message points from your monthly credit. If that is not enough, you can subscribe to an additional package.
Can I charge a no-show fee?
In your terms you state until when a cancellation is free and which fee applies to no-shows. Mapresto does not collect the fee automatically; you charge it at the next visit through the till or by invoice.
Can a client reschedule her appointment herself?
Yes. In the client area she moves or cancels her appointment herself. The freed time is immediately bookable online again.
Does Mapresto also send reminders by WhatsApp?
Yes, from Single Studio Plus. Mapresto sends messages to the phone by WhatsApp first; if that is not possible, by SMS. If the client replies on WhatsApp, the WhatsApp Concierge takes over once you switch it on in your account: it answers questions about her next appointment and only moves it after she confirms.
What do I do with clients who keep missing appointments?
You mark the appointment as a no-show and see the cases in the client record. Clients who repeatedly don't show up can be marked as spam; they stay in your records but can no longer book online.
What happens when a package appointment is missed?
You decide between forfeit and goodwill: with forfeit a paid unit is used up, with goodwill the reservation is released again. The decision is recorded in the package history. Packages are available from Single Studio Plus.
Try Mapresto in your studio
Mapresto goes first: 30 days free with all features of your plan, plus help with the setup and the data transfer. By storing a payment method you show that you mean it. It is kept safely by Stripe, Mapresto never sees your card details. You are only charged after the trial and can cancel any time before.What is Stripe? Stripe is an established international payment provider trusted by millions of businesses worldwide. Your card details are stored encrypted directly with Stripe and protected to the highest security standard of the card industry (PCI DSS Level 1). Mapresto never receives them.