AI assistant and WhatsApp for your studio
While you are treating a client, you cannot answer your phone. The Mapresto Concierge answers your clients’ appointment questions on WhatsApp, helps you in the studio with appointments, clients and figures and records treatments by voice. It prepares – you decide.
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Your studio.
Everything at a glance.
Appointments, clients, till and reminders in one app, for beauty & wellness in Switzerland.
Time for you.
Facials, lashes and brows in the old town. Book your appointment online, around the clock.
Choose your treatment. You can combine several.
Appointment booked
Classic Facial
Tue 13.10. at 10:30
Confirmation on its way via WhatsAppRecord payment
Monthly plan, cancel any month · Swiss software
- Bookable online – wherever your customers are. Via website, Instagram, Facebook, WhatsApp or your personal booking link.
- Fewer no-shows. Reminders by WhatsApp, SMS or e-mail. If the time no longer suits her, the client reschedules herself.
- Checkout in seconds. TWINT, card or cash, with receipt, invoice and packages straight from the appointment.
How the Concierge works for you
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In the morning
An overview in your own words
You ask the Concierge what is on today or how the month is going and get the answer from your own data.
from Single Studio Plus -
During a treatment
Clients ask on WhatsApp
When a client replies to her reminder on WhatsApp, the WhatsApp concierge answers her questions about her next appointment. If she wants to move it, it checks the requested time and reschedules only after she confirms.
from Single Studio Plus -
When something else comes up
Handed over to the studio
Cancellations, product questions and other requests are passed on to you by the WhatsApp concierge – you receive a push notification.
from Single Studio Plus -
After the treatment
A note by voice
You speak for up to 60 seconds about what you did. The Concierge transcribes the note and saves it, neatly structured, with the client.
from Single Studio Plus -
In between
Messages prepared for you
For an appointment request or a notice, the Concierge drafts a WhatsApp message or e-mail. You check it and send it yourself.
from Single Studio Plus
Appointment questions on WhatsApp – even while you are treating
Mapresto sends reminders to mobile phones by WhatsApp first, otherwise by SMS. When the client replies, the WhatsApp concierge takes over if you switch it on in your account.
from Single Studio Plus- Answers questions about the next appointment
- Reschedules only after the client confirms
- Other requests reach you by push notification
- Can be switched on and off in your account
Questions in your own words instead of menus
Instead of clicking through menus, you ask the Concierge – about appointments, clients or your figures. It answers from your data and prepares tasks, for example an appointment or an invoice.
from Single Studio Plus- Questions about appointments, clients and revenue
- Find clients who have not been in for a while
- Prepare an appointment or an invoice
- Help with every Mapresto feature
Notes by voice instead of typing
After the treatment you dictate the note. The Concierge transcribes and structures it, and at the next appointment you find it with the client.
from Single Studio Plus- Voice recording up to 60 seconds
- Automatically transcribed and structured
- Note saved with the client and optionally with the appointment
- Written notes possible at any time
It prepares, you decide
The Concierge does not make changes on its own; it presents them to you for confirmation. It only receives information that is needed for the task and released for AI use.
- Changes only after your confirmation
- Only necessary and released information
- No medical or particularly sensitive client data sent to the AI model
- Studio and client data on servers in Switzerland
Less typing, more time for your clients
Mapresto sends confirmations and reminders automatically by e-mail, from Single Studio Plus also to the phone – by WhatsApp first, otherwise by SMS. If a client replies on WhatsApp, the WhatsApp Concierge takes over once you switch it on in your account: it answers questions about her next appointment and only moves it after she confirms. And in the studio the Concierge is your assistant: you ask in your own words, it prepares, you decide.
- Automatic confirmations and reminders by e-mail – in every plan
- Reminders to the phone from Single Studio Plus: WhatsApp first, otherwise SMS
- WhatsApp Concierge from Single Studio Plus, switched on in your account: when a client replies on WhatsApp, it answers questions about her next appointment and only moves it after she confirms
- Cancellations, product questions and other requests are passed to your studio – you get a push notification
- Concierge in the studio: ask about appointments, clients and figures in your own words
- Document treatments by voice – the Concierge records a structured note
- Transparent costs via Concierge and message points; if needed you subscribe to an additional package
What a studio in Switzerland needs
Servers in Switzerland
Studio and client data are kept on servers in Switzerland and can be exported at any time.
TWINT and Swiss QR bill
Payments with TWINT and card via Stripe, invoices with Swiss QR code.
from Single Studio PlusVAT and cash rounding
Gross or net prices, tax periods, VAT report and Swiss cash rounding.
from Single Studio PlusFour languages
Mapresto is available in German, French, Italian and English.
You already have clients and appointments?
Then you don't start from zero. Mapresto takes over what you already have:
- Contacts from your phone or from Google
- Clients from a CSV or Excel file
- Services, categories and existing appointments
- The Concierge helps you check and match the data
Frequently asked questions
What is the Mapresto Concierge?
The Concierge is the AI assistant in Mapresto. In the studio it answers your questions and prepares tasks, on WhatsApp it answers your clients’ appointment questions, and it records treatment notes by voice.
Does the Concierge reschedule appointments on its own?
No. On WhatsApp it only reschedules once your client has confirmed the new time. In the studio it presents changes to you for confirmation.
Which questions does the WhatsApp concierge answer?
Questions about the next appointment and requests to move it. Cancellations, product questions and other requests are passed on to you by push notification.
Which plan includes the Concierge?
Questions in the studio, the WhatsApp concierge and voice notes are available from Single Studio Plus (CHF 34.90 per month). In Single Studio, the Concierge helps you set up with a limited number of questions.
What does using it cost?
Plus and Teams Pro include Concierge and message points every month. Questions, voice notes and messages use points. You get additional points in your account, where you see the current packages and prices.
Is health data sent to the AI?
The Concierge only receives information that is needed for the task and released for AI use. Medical, particularly sensitive or unnecessary client data is not sent to the AI model.
Can I switch off the WhatsApp concierge?
Yes, you switch it on or off in your account. Mapresto still sends reminders by WhatsApp or SMS without it.
Does the Concierge replace my reception?
It takes recurring questions and writing off your hands but does not replace personal advice. Whatever it cannot handle itself, it passes on to you.
Try Mapresto in your studio
Mapresto goes first: 30 days free with all features of your plan, plus help with the setup and the data transfer. By storing a payment method you show that you mean it. It is kept safely by Stripe, Mapresto never sees your card details. You are only charged after the trial and can cancel any time before.What is Stripe? Stripe is an established international payment provider trusted by millions of businesses worldwide. Your card details are stored encrypted directly with Stripe and protected to the highest security standard of the card industry (PCI DSS Level 1). Mapresto never receives them.